Frequently Asked Questions

General Questions

What is quali.chat?

quali.chat is a secure and high-quality app designed for token-gated communication and collaboration within crypto communities. By connecting users with exclusive chat rooms based on their token holdings, it enables meaningful conversations in private, secure, and spam-resistant environments. Whether you’re a token holder, creator, or enthusiast, quali.chat helps you explore, collaborate, and engage with other blockchain communities.

By connecting your crypto wallet, quali.chat automatically integrates the tokens you hold, giving you instant access to exclusive content in the token-gated chat rooms and communities.

Desktop: Compatible with Chrome, Firefox, and others. We recommend using the latest versions of these browsers for optimal performance.

Mobile: The quali.chat app is available on both iOS and Android. Ensure that your device is running iOS 13.0 or later or Android 8.0 (Oreo) or later.

Yes, quali.chat is free for users to access, join chat rooms, and participate in discussions. However, some token-gated communities may require specific tokens to access certain rooms, and creators may offer premium content available through token ownership.

Yes, quali.chat is free for users to access, join chat rooms, and participate in discussions. However, some token-gated communities may require specific tokens to access certain rooms, and creators may offer premium content available through token ownership.

Our roadmap includes expanding beyond ERC-20 tokens to support other blockchains. We aim to create a seamless, multi-chain integration and become the ultimate cross-chain chat and collaboration app.

quali.chat has just entered the Public Beta stage. We are testing the app with crypto communities, fixing bugs, improving UI, and preparing for the next stages.

For support or partnership inquiries, please send us a message through our app in Support room, or contact us via our website here, or just send us an email to support@quali.chat.

We are always open to collaborations with decentralized projects such as wallet providers, NFT marketplaces, DAOs, token launch platforms, etc.

Account and Login issues

How do I create an account on quali.chat?

quali.chat doesn’t require a traditional sign-up process. To create an account:

  • Download the quali.chat app or open it in a supported browser.
  • Connect your crypto wallet (e.g., MetaMask, Rainbow, Trust, MEW).
  • Your wallet will act as your login, and you will automatically be granted access to token-gated rooms based on the tokens you hold.

Here are several troubleshooting steps:

  • Ensure Your Wallet is Unlocked: If your wallet is locked, quali.chat won’t be able to authenticate. Open your wallet and unlock it before attempting to log in.
  • Browser Compatibility: Make sure you are using a supported browser (e.g., Chrome, Firefox). Certain wallets may not function optimally with unsupported browsers.
  • Wallet Updates: Ensure that your wallet extension or mobile app is up to date. Sometimes, wallet updates resolve authentication issues.
  • Check Network Status: Blockchain networks can experience congestion or downtime, which may affect login attempts. Verify that your network is stable.

Session expiration could be due to:

  • Security Timeouts: For security reasons, your session may timeout after a period of inactivity. Simply reconnect your wallet and log in again.
  • Browser Settings: Ensure your browser allows cookies and doesn’t clear them automatically upon closing. Blocking cookies could end sessions prematurely.
  • Wallet Disconnecting: Some wallets disconnect if they remain idle for too long. Check your wallet’s settings to adjust the timeout period if possible.

If you’re unable to access a specific token-gated room:

  • Ensure that your wallet holds the required tokens for that room.
  • If you’ve recently acquired a token, it may take a few minutes to sync with quali.chat.
  • Refresh the page and try reconnecting your wallet. 
  • Try searching and entering desired room through Explore section.

If the issue persists, please contact support for further investigation.

We are working on improving compatibility with specific wallets. For now, try the following steps:

  • Ensure you’re using a Web3-enabled browser like Chrome or Firefox.
  • Clear your browser’s cache and cookies.
  • Make sure your wallet extension or app is updated to the latest version.
  • If desktop logins fail, try connecting via mobile app, or vice versa.

For persistent issues, contact support@quali.chat.

Some features may be restricted based on the tokens you hold or if you’re using an outdated version of the app. Check for app updates or ensure that your token holdings grant access to all the features you’re attempting to use.

If the app freezes or crashes, here are some steps to resolve the issue:

  • Clear Browser Cache: Try clearing your cache and cookies.
  • Close Other Apps: If using a mobile device, close background apps to free up memory.
  • Update Browser: Ensure that you are using the latest version of your browser.
  • Check Internet Connection: A weak connection could cause the app to load slowly or crash.

If issues persist, contact support at support@quali.chat.

Yes, you can connect multiple wallets to quali.chat. Each wallet will grant access to different token-gated rooms based on the tokens it holds. However, only one wallet can be actively connected at a time, so you’ll need to switch between wallets to access different communities. We aim to fix this in the future and provide our users a unified experience with all wallets connected at a time.

If you lose access to your wallet (e.g., forgetting your private key or seed phrase), you will also lose access to the associated quali.chat account and token-gated communities. Unfortunately, quali.chat cannot recover lost wallets or access keys. Ensure that your wallet recovery information is securely stored and accessible.

Here are a few potential reasons:

  • Token Ownership: Make sure you hold the required token in your connected wallet. Some rooms may require a minimum token balance to grant access.
  • Network Confirmation: It can take time for the blockchain to confirm your token holdings. Try reconnecting your wallet after a few minutes.
  • Unsupported Token: Check if the token is supported by quali.chat. If it’s a newer token, it may not yet be integrated into the platform.

Token-Gated Rooms and Communities

What are token-gated chat rooms?

Token-gated chat rooms are exclusive chat spaces that require users to hold a specific cryptocurrency token in their wallet to gain access. These rooms are often used for private discussions, premium content sharing, or project-specific collaboration among verified token holders.

Wallet-to-wallet messaging allows users to communicate directly through their crypto wallets. This feature ensures that:

  • Privacy is maintained: Messages are end-to-end encrypted.
  • Wallet ownership is verified: Users communicate based on wallet identities rather than traditional usernames or emails.

When you connect your wallet to quali.chat, the app automatically scans your token holdings based on supported blockchains (e.g., ERC-20 tokens on Ethereum). If you hold a qualifying token, you are automatically added to the corresponding token-gated room.

Currently, quali.chat supports ERC-20 tokens on the Ethereum blockchain. We are actively working on multi-chain integration, with plans to support many other blockchain ecosystems.

If you transfer or sell tokens that are required for access to a specific room, you will automatically lose access to that room. The quali.chat system continuously verifies your token holdings to ensure you’re eligible for token-gated rooms.

quali.chat allows you to discover new token communities, share ideas, and collaborate on projects within the app. Use the “Search” feature to find and join new chat rooms.

Token-gated rooms provide exclusive access to discussions, content, and communities that are only available to verified token holders. This ensures high-quality conversations and enables creators or projects to reward their supporters.

Typically, Quali.Chat will recognize new tokens in your wallet within a few minutes of the blockchain transaction being confirmed. If you experience delays, try refreshing the room or reconnecting your wallet.

Privacy, Security, Spam Prevention

Is my communication secure on quali.chat?

Yes, all wallet-to-wallet direct messages (DMs) on quali.chat are secured with end-to-end encryption. This ensures that only the intended recipients can read the messages, and they cannot be accessed by third parties or even by quali.chat itself.

quali.chat is built with privacy in mind. We do not store or sell any personal data. Your wallet acts as your identity on the platform, and any interactions tied to your wallet are cryptographically secured. We also follow the principle of self-sovereign identity, meaning that you own and control your identity and data on the platform.

You have full control over what information is shared on quali.chat. Since wallet addresses are public by nature, you may choose to use a new or anonymous wallet to maintain privacy. Additionally, Name Service domains (such as ENS) are optional, and you can decide whether to use them or remain pseudonymous.

quali.chat employs advanced anti-spam measures that block low-value tokens and irrelevant content from entering conversations. Additionally:

Automatic filters: Block spam or phishing links.

Community moderation: Chat admins can report and remove malicious users or messages.

Token verification: Only verified token holders can participate in gated rooms, reducing the chance of bot attacks or spam users.

quali.chat employs advanced anti-spam measures to filter out low-quality content and malicious messages. However, if you encounter spam or abuse:

  • Use the “Report” feature within the chat room to flag inappropriate content.
  • Block the offending user to prevent further messages from them.

 

Our moderation team will review the reports, and community-driven moderation tools help maintain the quality of interactions.

Wallet and Blockchain Integration

Which wallets can I use to log in to quali.chat?

quali.chat currently supports a wide variety of Web3 wallets, including:

  • MetaMask,
  • Rainbow,
  • Trust wallet,
  • MEW,
  • SafePal,
  • Binance wallet,
  • BitGet,
  • Uniswap

We are continuously expanding wallet support, so check for updates if your preferred wallet is not yet supported.

No, a crypto wallet is required to log in to quali.chat. The platform uses wallet-based authentication to verify your identity and grant access to token-gated chat rooms based on your token holdings.

Yes, we support wallets that handle multiple blockchains (e.g., MetaMask, Rainbow, Trust, MEW, SafePal). While quali.chat currently operates primarily with ERC-20 tokens on Ethereum, we are working on integrating multi-chain functionality for other networks

Features and Functionality

What are the main features of quali.chat?
  • Instant Community Access: Automatically join exclusive chat rooms based on your tokens.
  • Secure Wallet-to-Wallet DMs: End-to-end encrypted communication ensures privacy.
  • Name Service Identity: If you own a Name Service domain (e.g., ENS. On Ethereum), your display name is automatically set.
  • Easy Navigation: A sleek and intuitive user interface.
  • Multi-Chain Integration around the corner: Currently supports ERC-20 tokens, with plans to add more blockchains.
  • Explore and Collaborate: Discover new token communities, share ideas, and collaborate on projects.
  • Monetization for Creators: Token-gated chat rooms allow creators to monetize their content.

quali.chat supports media and file sharing in private and group chats. Simply click the “Attach” button in the chat window to upload and send files, images, or videos.

Current file limit is 100 MB per file.
All files shared in DMs are encrypted to ensure security.

Customization & Settings

How can I customize my profile on quali.chat?

Your profile on quali.chat is tied to your wallet and blockchain-based identity (like ENS). However, you can:

Set a display name linked to your Name Service domain (e.g., ENS).

Add a profile picture or avatar.

Customize your bio or status to reflect your current projects or interests.

Yes, if you own a blockchain-based Name Service (like ENS), your display name is automatically linked to your domain. You can change your Name Service domain settings to update your display name on quali.chat.

Yes. Go to “User Settings” and change your “Profile Picture”